Evangelizing Twitter

Here are excerpts from an e-mail I wrote to another online editor last night who is going through a hard time convincing her staff to embrace Twitter (and the Web in general). I hope my advice works for her.

Hi!

I’ve been reading your blog, so I know pretty much what you’ve been going through.

Here’s how it worked for me:
I was on Twitter with my own personal account for a little while, and I quickly got addicted (as everyone does who uses it for a while, haha). So one morning, I went in to work and told my boss I was going to Tweet the news from a Statesman account. We had reserved the “@statesman” name a
year earlier (one of our tech guys did, just in case), but we were doing nothing with it.

Before I started, I did one night of research. I found Erica Smith’s tally blog of Newspapers that Twitter. I noticed the odd “ColonelTribune” on there, listed separately from the Chicago Tribune’s main account. Reading his Tweets made perfect sense to me – we (newspapers) are using Twitter the WRONG way. We should not be using Twitter as an RSS feed (Twitterfeed). We should be personal with it. Personable. ColonelTribune (besides being a brilliant persona) was using Twitter the right way.

I told my boss that next morning that I was on Twitter and knew the software and that i just wanted to play around with it by sending out headlines using our account. He OK’d it (without knowing Twitter himself), and I started right out.

Check out what we do on there now (http://twitter.com/statesman). I haven’t changed my formula much – I pick which headlines I think readers will want to see. I Tweet with a personal voice. I sometimes Tweet about things that aren’t even from our site – even pointing to the competition on occasion. And I respond to readers and ask them questions. The way I think about it is a morning news radio show. I say good morning, I say goodbye at the end of my shift. I thank them for contributions, etc.

So my suggestions for you:
1. Since you already have control of your Twitter account, turn off Twitterfeed. You might not have as much time as I do to Tweet, but every Tweet you send should be with personality. Quality over quantity.
2. Tell all your followers about the change.
3. Don’t worry about the reporters for now (as far as Twitter goes). It’s a hard sell until they see it really working.
4. Ask for story tips of your followers. Pass them to reporters. I’ve had many, many reporters say they can’t believe the tips they are getting.
5. Keep control over the account. Don’t turn the feed back on!
6. Ask me if you have any questions. I’d be glad to help!

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6 Comments

Filed under journalism, Twitter

6 responses to “Evangelizing Twitter

  1. Hi Rob – I’m so excited to try this out. I almost want to skip doing the morning routine work so I can get going on it right away :) Thank you so much for the advice. You rock.

  2. jondog

    i dont know about that — twitter is just good for a general pulse on stuff — the feed gives of some interesting insight — for example – its a list of the most popular videos on twitter — kinda what i thought — politics and cats
    http://www.snackfeed.com/public/twitter

  3. robquig

    jondog – Perhaps, but I’m talking news media sites here. I don’t think people want RSS feed of newspapers or TV stations Web sites fed onto Twitter. I think Erica Smith’s list proves that. Outside of the big national media (CNN, NYT), RSS feeds on Twitter do not draw a crowd.

    Stephanie – Good luck! I see the feed is off!

  4. Pingback: Stephanie Romanski » Advice pays off

  5. Just wanted to chime in to introduce you to Zannel. The fact that you’re covering entertainment may interest you in trying it out. It’s instant, like Twitter, but will full multimedia (photos/video) capability. And you can aggregate to Twitter so you don’t lose those followers.

  6. Pingback: KSAT Goes Twitter | Joe Ruiz

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